This guide explains how to **permanently remove a user** from the account using the **Delete Profile** button on the User Profile page. For a feature overview, see [[Users and Residents Overview]] --- ## Important Warning > **Deleting a user profile is permanent.** --- ## Prerequisites - You must be part of a [[User Groups Overview|User Group]] that has access to manage Users and Residents --- ## Steps to Delete a User 1. Go to the **Administration** section 2. Click on the **Users and Residents** box 3. Click the **settings/gear icon** ![[gear.png|20]] next to the users name and then click Edit 4. Scroll to the bottom of the page and click the Delete profile button The user is removed from the Users and Residents list and no longer has access to the account. --- ## When to Delete vs. Disable | Situation | Recommended Action | |-----------|-------------------| | Owner has sold their unit and will not return | **Delete Profile** | | Tenant has moved out permanently | **Delete Profile** | | User is taking a temporary leave | **Disable access** via [Editing Users and Residents](./Editing%20Users%20and%20Residents.md) | | User is being moved to a different unit or building | **Edit** the profile instead — see [Editing Users and Residents](./Editing%20Users%20and%20Residents.md) | --- ## Related Guides - [Users and Residents Overview](./Users%20and%20Residents%20Overview.md) - [Editing Users and Residents](./Editing%20Users%20and%20Residents.md) - [Create Users and Residents](Create%20Users%20and%20Residents.md) - [Invite User To Register](Invite%20User%20To%20Register.md) - [Generating User Reports](./Generating%20User%20Reports.md)