Updating a request means adding new information, comments, or attachments to an existing request — typically after it has been submitted and is being reviewed or worked on. See also: [[Requests Overview]] ## When to Update vs. Edit - **Update** — Add a follow-up comment, additional context, or new attachments without changing the original submission. - **Edit** — Correct or change the original subject, description, or category. See [[Edit a Request]] ## Steps 1. Go to the **Requests** page. 2. Open the request you want to update. 3. Add your new information: - Post a comment or reply with the additional details. - Attach any new supporting files using **Choose File** or by dragging and dropping. 4. Submit the update. ## Tips - Use updates to keep a clear, chronological history of the request. - Attach photos showing progress or new developments when relevant.