The **Requests** feature lets residents and owners submit requests directly to their board, management team, or maintenance staff from a single, centralized page. Requests can include a category, subject, description, and optional file attachments. ## Purpose Requests provide a structured way to communicate issues, questions, and service needs so they can be tracked, assigned, and resolved efficiently — replacing scattered emails and phone calls. ## Key Concepts - **Request** — A submission sent to the board, management, or maintenance. - **Category** — A predefined classification that helps route the request to the right team (e.g., maintenance, administrative, billing). - **Subject** — A short title summarizing the request. - **Description** — The detailed explanation of the issue or question. - **Attachments** — Optional files (photos, documents) that provide supporting context. ## Prerequisites - An active user account with access to the Requests page. - Permission to submit requests within your community or property. ## Available Guides - [[Create a Requset]] - [[Edit a Request]] - [[Update a Request]] - [[Delete a Request]] ## Common Use Cases - Reporting a maintenance issue (e.g., leaking faucet, broken light) with photos attached. - Asking the board an administrative question. - Submitting a service request to management with supporting documents. ## Additional Notes - Files can be added either by clicking **Choose File** or by dragging and dropping them into the upload area. - Always select the most appropriate category to ensure your request reaches the correct team quickly.