CondoGenie sends notification emails from **
[email protected]**. If these keep landing in your spam or junk folder, adding CondoGenie to your safe senders list fixes the problem permanently.
## Gmail
1. Open **Gmail** and search for an email from CondoGenie in any folder (including spam)
2. If you find one in spam, open it and click **Not spam** at the top
3. To prevent it happening again:
- Click the three dots (⋮) at the top right of the email → **Filter messages like these**
- Click **Create filter**
- Check **Never send it to Spam**
- Click **Create filter**
Alternatively:
1. Click the **Settings gear** → **See all settings** → **Filters and Blocked Addresses**
2. Click **Create a new filter**
3. In the **From** field, enter: `
[email protected]`
4. Click **Create filter** → check **Never send it to Spam** → **Create filter**
## Outlook / Hotmail / Microsoft 365
1. Go to **Settings** (gear icon, top right) → **View all Outlook settings**
2. Click **Mail** → **Junk email**
3. Under **Safe senders and domains**, click the **+** button
4. Type: `condogenie.com`
5. Click **Save**
## Apple Mail (iPhone, iPad, Mac)
1. Find a CondoGenie email (check your spam folder if needed)
2. **On iPhone/iPad:** Long press the sender name → **Add to Contacts** → save
3. **On Mac:** Right-click the sender → **Add to Contacts**
Apple Mail treats emails from known contacts as trusted. Adding CondoGenie as a contact is the most reliable fix.
## Yahoo Mail
1. Open a CondoGenie email
2. Click the three dots → **Filter emails like this**
3. Set the rule to **Move to Inbox**
4. Click **Save**
Or:
1. Go to **Settings** → **More Settings** → **Filters**
2. Click **Add new filters**
3. Set **From** to `
[email protected]`
4. Select **Inbox** as the destination
5. Click **Save**
## Hotmail (classic interface)
1. Open a CondoGenie email in your inbox or spam
2. Right-click the email → **Add to Safe Senders**
## Still going to spam?
If emails continue going to spam after whitelisting, it may be due to your email provider's server-level filtering. Contact your IT department (for work emails) or your email provider's support.
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See also: [[Not receiving e-mail notifications]] | [[Why are my residents not receiving email notifications?]] | [[What to do when the password reset email does not arrive]]